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Return & Refund

  • All products (defective or non-defective) must be returned in their original purchase condition within 15 days. You will get a free return shipping label.
  • Defective items: If the whole order is returned; you will receive a full refund. If only a part of the order is returned; you will receive a refund for the items being returned only.
  • Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee.
  • Physical damage to any product will void the product’s warranty. Physical damage caused by shipping and Missing item must be reported within 15 days after the delivery date posted on Courier’s website.
  • For defective items being returned, please be advised that the cost of shipping will be refundable.
  • All defective products must be returned in original packaging along with all documents/CDs/accessories and packed with care.
  • All returns must have a copy of the invoice or Order# on a piece of notes for identification purposes; Otherwise, we can not retrieve your order information. Please carefully pack the returning product. We will not issue a refund to a damaged product that damaged by poor packing.
  • Defective product return will not be accepted without prior authorization from an employee of MrDepot
  • We will not refund if the return does not match the above condition.
  • Customers must obtain authorization for each returning products. No action will be taken if the product(s) returned to us without authorization, including but not limited to return products without original packaging, manuals & accessories.
  • A refund will be made within 7 to 10 business days after our return department process the returned order.
  • We reserve the right not to replace the product but only refund the product.
  • We do not extend the warranty for any replacement or exchange products.
  • Incorrect product purchased due to website error must be reported to us to obtain authorization. Once we confirm we will arrange a return and refund.