Return & Refund

  • At MrDepot, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.

    1. Return Window & Conditions

    • 15-Day Return Request Window: All products (whether defective or non-defective) must have a return requested within 15 days from the date you received the item (as shown on the courier's delivery tracking).

    • Product Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including all original documentation, manuals, and accessories).

    2. How to Initiate a Return (Step-by-Step Guide)

    To ensure a smooth and quick refund process, please follow these steps:

    • Step 1: Get Authorization Email us at support@mrdepot.ca (or call us at 1-514-378-8608) with your Order Number and the reason for the return to obtain a Return Authorization. Please do NOT send your purchase back to the manufacturer.

    • Step 2: Pack Securely Pack the product securely in its original packaging with all manuals and accessories. Please include a copy of the invoice or write down your Order Number on a piece of paper inside.

    • Step 3: Ship to Our Warehouse Send your authorized return package to our physical return address:

      MrDepot Returns Dept. 2230 Rue Loiseau, Saint-Laurent, QC, H4R 2N6, Canada

    • Step 4: Receive Your Refund Once our return department receives and inspects your package, we will process your refund back to your original payment method within 7 to 10 business days.

    3. Return Shipping Costs & Fees

    • Defective or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective item), MrDepot will cover the return shipping costs.

    • Non-Defective / Change-of-Mind Returns: If you are unsatisfied with a non-defective item and wish to return it, the customer will be responsible for paying their own shipping costs for returning the item. Original shipping costs are non-refundable.

    • No Restocking Fees: We have completely removed restocking and handling fees for returned items.

    4. Physical Damage & Missing Items

    • 15-Day Reporting Window: Physical damage caused by shipping, as well as missing items, must be reported to us within 15 days of the delivery date posted by the courier.

    • Warranty Void: Physical damage to any product caused by user mishandling will void its warranty.

    5. Contact Us

    If you have any questions on how to return your item to us, please feel free to reach out:

    • Email: support@mrdepot.ca

    • Phone: 1-514-378-8608

    • Address: 2230 Rue Loiseau, Saint-Laurent, QC, H4K 2K7, Canada